Our services

The health centre is open from 8.30am until 7.00pm, Monday to Friday. We offer the following specific services.

Doctor' surgeries

Our doctors provide services such as child health monitoring, maternity and contraceptive services (Dr Davis fits coils).

Appointments are available from: 8.30am to 11.00am , Monday to Friday.
Walk in service are available from: 3.50pm to 6.20pm , Monday to Friday.
You can make an appointment with any doctor, but we recommend that you see the same doctor whenever possible. We now have a new appointment system for seeing the doctors. We believe that this new system will give you more choice and flexibility as it will allow you to make an appointment either on the day or up to two weeks beforehand, depending on availability. If you want to make an appointment, please phone 020 7411 6866 or call into the health centre.
Please note that under this new system there will no longer be 'emergency appointments'.

Practice nursing

This includes:

• health checks (for new and existing patients)

• health promotion and general health advice

• dressings, vaccinations and immunisations

• cervical smears

• removing stitches

• travel advice

• ear syringing

• advice on asthma, diabetes and stopping smoking

We have to charge for some services such as private prescriptions and certain travel vaccines, so please ask for details.
Our nursing service is normally available from:

8.30am to 12.30pm and 3.00pm to 6.00pm, Monday to Friday

This service is provided on a drop-in basis but you may need an appointment for some clinics. Walk in service is provided in the evening. To be sure of being seen, please arrive no later than 30 minutes before the end of a session.

Reception Team

Our experienced receptionists will make appointments, answer enquiries and help you in any way they can. They will treat patient information in the strictest confidence.

Health Visiting

You can contact the health visitor on 020 7411 6900 between 9.00am and 5.00pm, Monday to Friday. The health visitors work in your home and in the health centre.Health visitors work mainly with families and focus on expectant mothers and children under five years old. Their role includes health promotion, health education, developmental clinics, pre-school immunisations, advice and support.

We have a baby clinic on Fridays from 9.30am to 12 noon. You must make an appointment with reception for this clinic.
We also offer checks on your baby's development, by appointment. There is also a mother and baby group. For details, please contact the health visitors direct.

District Nursing

Our highly trained district nurses carry out various procedures in your own home, and act as an extension of our team at the health centre. Their role includes supporting and advising carers. For more information, phone 020 7411 6900.

Counselling

We have an excellent counselling service with a wide range of counsellors from different cultures and backgrounds. We offer this service in a partnership with The Awareness Centre at 41 Abbeville Road, Clapham, SW4 9JX which is where all assessment and other sessions take place. Counselling offers you the chance to explore and discuss your current difficulties in a safe and confidential environment. Counselling can also help and support you through emotional changes and help you settle conflicts. Our counselling service is run by Michaela McCarthy and Gill Sanders who have a wealth of experience.

Pharmacists

Specialist pharmacists from Guy's and St Thomas' Hospitals are available if you want to discuss your medication. These pharmacists work closely with the hospital consultants and GPs to make sure that each patient gets the best from the medicine that they take.
If you are:

• taking lots of different medicines

• worried about side effects

• not sure whether to continue or stop taking any medicine

• starting to take a new medicine and you want to discuss it

These pharmacists are available on a Wednesday afternoon between 3.00pm and 5.30pm.If you would like a later appointment (up to 6.30pm), this can be arranged. Please call 020 7411 6866.

Medication review clinics

Specialist clinical pharmacists from Guy's and St Thomas' Hospitals are available to help you get the best from your medication. These pharmacists work with hospital consultants and have specialist knowledge and skills about medicines. They will help to make sure that the medicines prescribed are safe and appropriate for you. The pharmacists concentrate on areas like heart disease, high blood pressure and diabetes, and illnesses affecting older people.
To keep you healthy as possible, the pharmacists will review your medicines usually at least once a year. You may be invited to come and see the pharmacist in the medication review clinic, which is held on a Wednesday afternoon. This clinic involves not only making sure you are on all the right medicines and that they are working for you, but also provides an opportunity for us to answer any questions you have about your medication.
If you would like to speak to one of the pharmacists, please book an appointment through reception.

Midwifery

Midwives (based at St Thomas' Hospital) work from our health centre. Their role is to help expectant mothers with all aspects of health care during and after their pregnancy. We run a shared care scheme between your own GP and a consultant obstetrician from St Thomas' Hospital.
We hold antenatal and postnatal clinics at the health centre and there is an appointment system. Please phone 020 7411 6900.

Family-planning services

All our doctors provide contraceptive services and advice.
We also run a family-planning clinic at the following times.

Cervical screening

Cervical cancer can be prevented. Routine screening is an effective way of detecting disease at an early stage, so that is curable.
We carry out a screening programme and we strongly encourage you to come for a cervical smear when you get an invitation letter.

Vaccinations and immunisations

Many childhood illnesses (such as mumps, measles and polio) are easily prevented through vaccinations. We have a full range of vaccinations available at this surgery, and we will be inviting you to bring your child along.
You should make sure that your child completes the full course of immunisations to protect them from unnecessary illness.
We offer most of our travel vaccines free to our patients unless you have been registered less than one month. However, there is a charge for yellow fever and meningitis ACWY vaccinations. We do not offer rabies and Japanese encephalitis vaccinations at this surgery. You can buy anti-malarial medication over the counter, or we will give you a private prescription.

Private patients

We will treat patients on a private bases. However, the following charges will apply.

Private consultation - from £35
Medication             - from £35

The doctors, practice nurses or health visitors will be happy to answer any questions you may have.

Fees for non-NHS services

Certificates

Reports

Medical examinations

Other available services

• Minor Surgery

• Chiropody

• Baby milk (to buy)

• Enuresis (bed-wetting) clinic

• School nursing

• Speech and language therapy

• Physiotherapy

• Dietetics

• Money advice

• Medication review

• ECG (heart monitoring)

We also carry our medical examinations for life insurance and HGV (heavy goods vehicles) licenses. For information on charges, contact reception on 020 7411 6866, or ask at the reception desk for details.

Disabled Access

Our premises (including the toilets) are accessible to disabled people, including those in wheelchairs.

Complaints

We hope that you will be happy with the quality of service you receive from Dr Curran and partners. However, if you are unhappy for any reason, please put your complaint in writing and send it to the practice manager. We acknowledge all written complaints within two working days of receiving them.

Confidentiality

You can be sure that anything you discuss with anyone here at the Manor Health centre will stay confidential. This means that we will not pass on any information about you unless you agree that we can do so. This includes anything from details about your health to whether you are even one of our patients.
this policy applies to all our patients, including those under 16 years old. If you have agreed with one of our practice team to have treatment or further care, we will share confidential information only with those who may be involved with this care. This will include people within the practice and people outside the practice such as hospital staff and other specialist teams. The only other reason why we might consider passing on confidential information without your permission would be to protect you or someone else from serious harm. We would always try to discuss this with you first.
We have a practice policy about confidentiality that all our staff have read and agreed with. We think that confidentiality problems very seriously.
The information we hold on our computer system will be kept in strict medical confidence.

Violence against staff

It is our policy to be helpful and polite to all patients whatever their race, age, sex or sexuality. We expect the same courtesy from our patients.
We will not put up with discriminatory, unsociable, threatening or violent behaviour. If any of our patients behave in such a way, we will take one or more of the following steps:

• removing the patient from the premises
• calling the police
• taking the patient off our list.

Educational Remit

This practice has an educational remit. As a result of this, London Deanery Tutors (GPs themselves) will visit the practice from time to time and inspect patient records. Any patient who does not want their records to be inspected should tell the practice manager for future reference.

Freedom of information - publication scheme

Under the Freedom of Information Act 2000, we have to produce a publication scheme. A publication scheme is a guide to the 'classes' of information that we intend to routinely make available. You can get a copy of this scheme from reception or by downloading it from our website.